Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager will support customers throughout their lifecycle, from implementation and go-live through adoption, ongoing operations and retention, while serving as the local link between customers and Vistar’s Client Services, Product, Engineering and Enterprise Sales teams.

What You Will Do

The role combines enterprise technical support, customer success, onboarding and operational coordination. You will own the operational customer relationship for Vistar’s Enterprise SaaS customers in Japan and act as the primary local point of contact after contract signature.

Why It Might Be a Fit

We’re looking for a customer-focused and technically curious individual who is passionate about helping customers achieve successful outcomes and is excited to build Vistar’s local operating capability in Australia and contribute to a positive team culture.

Requirements

• 3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers.
• Fluent Japanese and strong business-level English communication skills.
• Experience in customer success, technical support, software implementation or a similar customer-facing operational role.
• Strong problem-solving skills and the ability to translate technical issues into clear customer communications.
• Experience deploying and supporting software products, including integrations and user-facing applications.
• Comfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is advantageous.
• Strong organizational and project-management skills, with the ability to manage multiple customers, priorities and stakeholders.
• Experience in digital out-of-home, advertising technology, digital signage or media operations is preferred but not required.

Benefits

• Flexible, supportive and fast-growing global company culture.
• Competitive compensation and company benefits, which vary by region.