Customer Success Manager

Role Overview

Join Vistra/iiPay as a Customer Success Manager for our iiPay business, part of our award-winning Global payroll division. This role requires managing iiPay’s relationship with clients and ensuring the highest level of payroll service to our global client base.

What You Will Do

Own the full contract renewal lifecycle, build deep relationships with stakeholders, conduct regular Executive Business Reviews, and identify partnership expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have a client-centric mindset, be highly organised, and demonstrate Vistra’s values: Us Not Me, Low Ego High Ambition, and Push for Better.

Requirements

• Proven experience in a client success, account management, or relationship management role, ideally within payroll, HR technology, or a B2B SaaS/managed services environment.
• Demonstrated track record of managing contract renewals and securing long-term client partnerships.
• Strong commercial acumen with the ability to navigate complex renewal conversations and multi-stakeholder negotiations.
• Excellent communication, presentation, and influencing skills — comfortable engaging from operational teams to C-suite executives.
• Experience facilitating Executive Business Reviews and Quarterly Business Reviews.
• Proficiency with CRM platforms (Salesforce preferred) and MS Office / Google Workspace.

Benefits

• Benefits package