Customer Experience Representative

Role Overview

The Customer Experience Representative at Visual Comfort & Co. is the face of the company, working directly with trade professionals and consumers to guide them through the curated collection of world-class fixtures and turning their vision into luminous reality.

What You Will Do

Deliver a white-glove experience to every client, build and nurture lasting relationships, achieve and exceed individual and team sales goals, guide clients through the portfolio with expert product knowledge, and manage the full client journey.

Why It Might Be a Fit

The ideal candidate has 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or a related field, a sales-driven mindset, genuine passion for design and lighting, and strong visual and aesthetic sensibility.

Requirements

• 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or a related field
• Sales-driven mindset with a proven ability to build relationships, meet goals, and elevate every client interaction
• Genuine passion for design, lighting, and delivering exceptional experiences
• Strong visual and aesthetic sensibility
• Proficient with Microsoft Office Suite
• Experience with CRM/ERP systems (D365 or JDE a plus)
• Warm, polished communicator
• Organized and detail-oriented, able to manage multiple client relationships simultaneously
• Familiarity with lighting technology (color temperature, CRI, lumens, dimming, control systems such as Lutron or Controls) a plus
• Ability to represent the Visual Comfort brand with professionalism and pride at client meetings and industry events
• Collaborative team player who contributes to a culture of excellence and continuous growth
• Committed to ongoing learning and staying ahead of trends in luxury lighting and interior design

Benefits

• Work-Life Balance
• Training & Development
• Paid Time Off
• Holidays
• Compensation
• Health Benefits
• Insurance
• Retirement