Role Overview
Vivi is a wireless screen mirroring and digital signage tool designed for education. The Customer Success Manager will own a portfolio of K-12 school district accounts across the full customer lifecycle.
What You Will Do
Drive onboarding, build adoption, manage renewals, and serve as the primary relationship owner for your book of business.
Why It Might Be a Fit
The right person is proactive, data driven, and thrives without handholding.
Requirements
- 5+ years in customer success, account management, or a related client-facing role
- Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention
- Comfortable owning a large portfolio and prioritizing without being told what to do
- Strong communication skills
- Experience working with CRM and CS platforms. HubSpot experience strongly preferred
- Ability to analyze account health data and translate signals into action
- Familiarity with K-12 or edtech is a plus but not required
- Experience using AI tools to improve workflow, prioritization, or customer communication is preferred
To apply for this job please visit linkedin.com.
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