Sales Operations Manager

Sales Operations Manager at Vocus

Position Type: Permanent role

Location: Melbourne based

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

Reporting to the Head of Sales Operations, the Sales Operations Lead is the backbone of the sales organisation, helping to drive operational excellence, forecasting rigor, and scalable processes that enable high performing teams. This role will partner closely with cross functional teams, Sales Leadership, Enablement, Finance and Systems to help translate strategy into execution and move the business from a reactive supporting mechanist to a proactive engine room with increasingly prescriptive decision making.

You will help drive revenue with your strong analytical skills, provide key insights into sales cadences, and improve seller efficiency by driving key deliverables such as account plans and deal closure templates whilst maintaining and operationalising the fundamentals of sales methodology and best practice sales rhythms.

What You’ll Be Doing Day-to-day

• Lead forecasting processes and improve accuracy (definitions, stage discipline, methodology and reporting)
• Monitor pipeline health (coverage, conversion, velocity, slippage) and drive actions to improve outcomes
• Delivery key performance insights to sales leadership
• Support territory design, capacity planning, coverage models and quota setting in partnership with the Head of Sales Operations, Finance, and leadership
• Evaluate and implement sales tools and technologies to optimise the sales lifecycle
• Analyse sales data to identify trends, risks and growth opportunities, providing actionable insights
• Deliver regular and accurate reporting and dashboards, and performance metrics to leadership and sales GMs
• Work closely with Marketing, Product and GTM teams to ensure consistent messaging and content alignment
• Lead and develop the Sales Operations function, ensuring delivery against key objectives

What You’ll Bring To This Role

• 5-10 years in sales operations/revenue operations, commercial operations or similar
• Strong analytical capability with the ability to interpret data and provide clear insights
• Experience managing CRM systems and sales tools, with a focus on adoption and optimisation
• Demonstrated ability to design and improve sales processes and operational frameworks
• Excellent stakeholder engagement skills, with the ability to work across multiple teams
• Strong organisational and project management skills
• High attention to detail and ability to meet strict deadlines
• Resilient and adaptable with excellent problem-solving skills

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities
• Generous discounts to over 400 retailers
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more
• Study assistance programs to excel your personal growth, learning and development
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.