Senior Billing Operations Support Engineer

Role Overview

The role focuses on ensuring reliable bill-cycle execution, invoice processing, call/CDR processing, discrepancy management, and operational excellence within a production environment.

What You Will Do

The successful candidate will play a key role in maintaining service availability, restoring incidents, improving observability, driving automation, and supporting billing accuracy through proactive monitoring, validation, and reconciliation activities.

Why It Might Be a Fit

This opportunity is based in Pune and is suited to individuals with strong Telecom IT, BSS, or enterprise billing operations experience and a passion for continual service improvement.

Requirements

• 4+ years of Telecom IT, BSS, or enterprise billing Application Operations experience with strong production support responsibility
• Demonstrated experience in bill run processing, invoice posting, and processing, call/CDR processing, and billing discrepancy management
• Experience analysing billing failures, processing backlogs, invoice exceptions, and reconciliation issues across multiple systems
• Strong experience in SLA-driven Incident, Problem, Change, and Service Request management
• Proven experience supporting priority incidents and conducting root cause analysis

Benefits

• Opportunity to work on large-scale telecom billing and revenue platforms
• Exposure to end-to-end billing ecosystems
• Hands-on involvement in operational transformation, automation, and observability initiatives
• Experience supporting business-critical billing cycles with direct impact on customer experience and service quality
• Opportunities to collaborate with global stakeholders, vendors, and technology teams
• Involvement in AI and AIOps adoption programmes that enhance operational excellence and efficiency