Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will be responsible for managing the commercial relationship with 2-4 of Vodafone’s largest strategic accounts, ensuring Vodafone delivers on its contractual obligations and delivers incremental value for these customers and for Vodafone.

What You Will Do

Key accountabilities include day-to-day leadership of the Service capability, providing a senior point of interface, driving a culture of Continuous Service Improvement, and identifying opportunities to enhance customer experience and improve operational efficiency.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mindset, excellent communication skills, and the ability to analyse and present performance data. They will also have a good knowledge of technologies across the Enterprise product portfolio and be proactive with the ability to lead and drive multiple work streams.

Requirements

• Customer centric mindset
• Excellent communication at senior level, stakeholder management and influencing skills
• Ability to analyse and present a range of performance data with context
• Good knowledge of technologies across the Enterprise product portfolio
• Proactive, with the ability to lead and drive multiple work streams
• ITILV4 or ITILV5 Service Management Certification or equivalent
• Good Technical Understanding of Telco Products and Services
• WAN/LAN/Cloud Certification