Customer Operations Manager

Role Overview

As a Customer Operations Manager, you will be responsible for managing customer support and operations related to the product, with a strong emphasis on tools. Your goal is to offer a fast and reliable service and to build a Customer Care enhanced by AI capable of absorbing our growth.

What You Will Do

You will handle customer requests, manage Intercom configuration, de-escalate sensitive situations, follow up on operations related to vehicles and home charging stations, and build a Customer Care enhanced by AI.

Why It Might Be a Fit

You will work daily with the Product and Tech teams, rely on data to prioritize and improve, and have a numerical reflex to read a request peak and draw an action.

Requirements

• 2-3 years of successful experience in support or customer relations, ideally in a startup or SaaS
• Master a ticketing tool (Intercom ideally, or Zendesk, Freshdesk…)
• Autonomous and rigorous, treating a request from start to finish and prioritizing a varied flow
• Curious about technical subjects and comfortable digging into a product’s functioning
• Numerical reflex to read a request peak and draw an action
• Empathy and pedagogy with non-technical interlocutors, including when they are frustrated