Role Overview
The Technical Routing & Quality team is focused on reducing technical debt, automating core business processes, and investing in growth areas. As a Technical Routing Analyst, you will be responsible for the day-to-day quality and cost performance of global SMS and voice routing.
What You Will Do
Monitor and respond to quality alerts, provide follow-the-sun routing assurance coverage, perform proactive quality assurance, manage country-level routing, onboard new supplier connections, and identify and escalate carrier degradations.
Why It Might Be a Fit
You will contribute to automation initiatives, participate in regional handover processes, and support the migration of SMS services from IBM Data Centres to AWS.
Requirements
- Solid understanding of SMS routing fundamentals — SMPP protocol, DLR codes, encoding, conversion rates, and delivery ratio metrics
- 5+ years of experience working with carrier or telco routing systems and monitoring tools
- Analytical mindset with the ability to investigate degradation patterns, cross-reference data sources, and drive root-cause resolution
- Strong written and verbal communication skills; able to coordinate clearly across time zones with suppliers and internal stakeholders
- Experience collaborating cross-functionally with carrier, product, and engineering teams
Benefits
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
To apply for this job please visit job-boards.greenhouse.io.
Follow us on social media