Customer Success Manager

Role Overview

The Customer Success Manager is the day-to-day link between our manufacturing customers and every team that serves them. You will support customers across the chemicals, refining and biofuels industries by phone, email, text and in person at their sites.

What You Will Do

Drive the successful implementation and adoption of Voovio at customer sites, from data collection to Voovio being part of everyday operator training and work processes.

Why It Might Be a Fit

You will work primarily with the Production and Delivery teams while supporting the Sales team, so customer projects run smoothly and customers get fast answers and a consistently excellent experience.

Requirements

• 3+ years of experience in a manufacturing environment in the chemicals, refining, petrochemical or biofuels industries, including direct interaction with frontline personnel.
• Strong interpersonal skills, with the ability to build rapport quickly with people at every level, from plant operators to executives.
• Outgoing, confident and personable, and comfortable picking up the phone or walking into a customer meeting.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple customers and priorities at once while staying organized and responsive.
• Comfortable working remotely and independently with minimal supervision.
• Willing and able to travel approximately 25%, including international trips and overnight stays; a valid passport or the ability to obtain one is required.
• Valid driver’s license and the ability to meet customer site safety and access requirements.
• Proficiency with email, Microsoft Office or Google Workspace, and CRM tools (such as HubSpot or Salesforce).
• Bachelor’s degree or equivalent work experience.

Tagged as: HubSpot, Salesforce