Role Overview
The Customer Success Manager will ensure every user at Vortexa’s clients gets real value from the platform. They will own adoption and value for their book of business, working with each Account Manager as one account team.
What You Will Do
The role involves driving onboarding and time to value, knowing every user, deepening adoption, and protecting retention.
Why It Might Be a Fit
The ideal candidate will be commercially curious, credible with end-users, and comfortable building process where none exists yet. They will have 4+ years of experience in energy, commodities, or shipping markets, and technical fluency when talking about APIs and data integrations.
Requirements
- 4+ years in energy, commodities or shipping markets
- Technical fluency in APIs and data integrations
- Ability to build trust with front-line users and senior decision-makers
- Data-driven approach to prioritize time and show clients value
Benefits
- Private Health Insurance offered via Vitality
- Global Volunteering Policy
- Equity options for all staff
- Flexible hybrid working
- Constantly learning and exploring new tools and technologies
To apply for this job please visit jobs.workable.com.
Follow us on social media