Role Overview
The Customer Success Manager, Retail is a foundational hire owning the day-to-day success of Vudoo’s retailer partnerships in North America. The role is focused entirely on retailers and retail media networks, with a mandate to build a customer success approach suited to the North American retail media market.
What You Will Do
Own the end-to-end onboarding experience for retail partners, guide retailers through platform setup, and build and maintain retailer-facing documentation. Own and grow the relationship with Vudoo’s anchor retail partner, enable the retailer’s own media sales team, and run account governance.
Why It Might Be a Fit
The ideal candidate has 5 to 8 years of customer success or account management experience in retail media, is technically fluent, and has a relationship-building background. Commercially minded and able to connect account activity to revenue and campaign outcomes.
Requirements
- 5 to 8 years of customer success or account management experience in retail media
- Hands-on experience delivering retail media campaigns and working alongside a retailer’s ad sales team
- Technically fluent: comfortable working with tagging, integrations, and platform onboarding
- Able to liaise credibly with technical teams, Product, and Engineering
- Commercially minded, able to connect account activity to revenue and campaign outcomes
Benefits
- Base salary range: $120,000 to $150,000
- Variable compensation tied to retailer retention and revenue growth
To apply for this job please visit linkedin.com.
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