Role Overview
As a Customer Digital Operations Specialist, you will ensure the stability, performance and continuous improvement of customer-facing digital platforms and operational systems.
What You Will Do
Monitor performance, coordinate incident resolution, support operational excellence, and deliver a seamless customer experience across digital channels.
Why It Might Be a Fit
You will contribute to service resilience, support recovery and continuity processes, and collaborate with stakeholders to optimise operational processes and improve customer experience.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, Technology, Engineering or a related discipline
- 3-5 years of experience in Digital Operations, Service Management, Customer Support Operations, CRM Support, Helpdesk, QA, Customer Systems Support or similar environments
- Professional proficiency in English and Spanish
- Additional certifications related to Service Management, IT Operations or Digital Technologies will be valued
To apply for this job please visit careers.vueling.com.
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