Product Operations NDC Specialist

Role Overview

Monitor and safeguard the operational performance of the NDC distribution ecosystem, ensuring reliable channel operations, accelerating issue resolution, and enhancing partner experience.

What You Will Do

Monitor operational health, analyze performance metrics, conduct root cause analysis, and propose corrective actions to optimize channel performance and customer experience.

Why It Might Be a Fit

You will drive process optimization, automation, and digitalization initiatives to improve efficiency, scalability, and operational excellence, and support partner onboarding and integration activities.

Requirements

• 5 to 8 years of experience in airline distribution, travel technology, digital operations, commercial operations or related industries
• Bachelor’s degree in Business Administration, Engineering, Technology, Aviation, Tourism or a related discipline
• Proven experience monitoring operational performance and identifying anomalies, trends and optimization opportunities
• Demonstrated expertise in root cause analysis and resolution of operational or technical incidents
• Experience coordinating cross-functional stakeholders across Product, Technology, Commercial, Sales, Customer Experience and Operations environments
• Strong background in process improvement, automation and operational efficiency initiatives
• Experience managing partner relationships and supporting operational integrations in fast-paced, customer-centric environments