Strategic Customer Success Manager

Role Overview

The Strategic Customer Success Manager will serve as the primary post-sales business and relationship owner for a select portfolio of high-value Strategic accounts, maintaining accountability for customer engagement, account governance, business objectives, and overall relationship health.

What You Will Do

Develop and execute customer success plans that align Vultr’s services and contractual commitments with the customer’s business objectives, deployment milestones, operational expectations, and measurable success outcomes.

Why It Might Be a Fit

The ideal candidate brings strong business and technical acumen, experience managing large-scale enterprise infrastructure relationships, and the ability to navigate complex organizations with multiple executive, commercial, and technical stakeholders.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure environments
• Proven success managing large, complex enterprise or strategic accounts with contractual and SLA-driven obligations
• Strong technical acumen across cloud compute, networking, and storage; familiarity with GPUs, VMs, and bare-metal infrastructure preferred
• Exceptional communication, negotiation, and executive-presence skills
• Demonstrated ability to collaborate cross-functionally with Sales, Product, Engineering, and Operations
• Data-driven approach to account management, with experience evaluating customer health, infrastructure utilization, contractual commitments, service performance, and growth trends to identify risks, guide account strategy, and drive measurable outcomes
• Bachelor’s degree in a related field (Business, Engineering, or Computer Science preferred), or equivalent relevant professional experience
• Knowledge of AI/ML workload deployment, GPU cluster management, or cloud optimization strategies
• Familiarity with Salesforce, Gainsight, or similar Customer Success platforms
• Experience managing customers with large-scale infrastructure deployments, multiyear contractual commitments, complex service-level agreements, and executive governance requirements
• Experience developing strategic account plans, customer success plans, and growth strategies for high-value enterprise or infrastructure customers

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Tagged as: Data Analysis, Gainsight, Salesforce