Customer Success Manager – Retail Account

Role Overview

We are looking for an experienced Customer Success Manager to accompany the deployment and adoption of Vusion’s solutions for a major retail account. The role requires an excellent understanding of the retail universe, operational realities of stores, and interactions between headquarters and the field.

What You Will Do

You will play a central role in the client relationship, ensuring the good adoption of our solutions, coordinating different stakeholders, and demonstrating the value created for our client.

Why It Might Be a Fit

The ideal candidate will have a strong relational and contractual dimension, with experience in retail or grocery distribution, and the ability to navigate between strategic and operational issues.

Requirements

• Minimum 5 years of experience in Customer Success Management, large account management, retail transformation, or complex project coordination
• Essential experience in retail or grocery distribution
• Fluent English required (work in an international environment)
• Good knowledge of store operational realities, interactions between headquarters and the field, and complex organizations
• Ability to coordinate multiple stakeholders and manage transverse projects
• Excellent relational and situational intelligence
• Proactive, curious, agile, and solution-oriented
• Rigor in management, reporting, and tracking commitments
• Ability to navigate between strategic and operational issues, with adapted communication at all levels
• Client service sense and ability to build lasting relationships of trust

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Flexible working hours
• Remote work options

Tagged as: Project Management