Customer Experience Manager and CRM

Role Overview

Join Vylor to help scale innovation globally and shape what’s next in crop science. The Customer Experience Manager and CRM will develop and lead the customer experience strategy, ensuring an integrated view of the customer journey and transforming data and insights into actions that drive retention, engagement, and sustainable growth.

What You Will Do

Define and implement the customer segmentation strategy, develop value propositions and end-to-end customer journeys, map and evolve the customer journey across all touchpoints, and identify and implement customer experience improvements.

Why It Might Be a Fit

The ideal candidate will have experience in Customer Experience, CRM, Customer Success, or related areas, leadership experience, and strong analytical thinking and business vision.

Requirements

• Higher education
• MBA is a differential
• Minimum experience of 6 years in Customer Experience, CRM, Customer Success, or related areas
• Leadership experience of teams and management of transversal projects
• Experience with CRM tools (Salesforce, Dynamics, HubSpot, or similar)
• Experience in defining and managing customer journeys
• Strong ability to interpret indicators and make data-driven decisions

Tagged as: Data Analysis, HubSpot, Salesforce