Customer Success Manager, Fraud Prevention

Role Overview

We’re looking for a client solutions-focused Customer Success Manager who combines deep, practical fraud prevention expertise with strong customer advisory skills. This is a hands-on, consultative role working directly with banking customers to understand their fraud challenges, assess how effectively they’re using our technology and help them achieve better detection outcomes.

What You Will Do

Act as a trusted fraud prevention advisor to banking customers, understanding their challenges and recommending practical improvements. Build strong, long-term customer relationships that support adoption, retention and growth.

Why It Might Be a Fit

Strong, hands-on experience in fraud detection and prevention, gained within banking, financial services or a fraud technology provider. Practical knowledge of transaction monitoring, fraud typologies, detection rules, scoring, alert management and false-positive optimisation.

Requirements

• Strong, hands-on experience in fraud detection and prevention
• Practical knowledge of transaction monitoring, fraud typologies, detection rules, scoring, alert management and false-positive optimisation
• Experience using, implementing, configuring or advising on enterprise fraud detection technology
• Ability to analyse fraud prevention challenges, identify weaknesses and recommend improvements that deliver measurable results
• Confidence working directly with fraud operations teams, technical specialists and senior banking stakeholders
• Strong communication skills and ability to turn complex fraud and technical topics into clear, practical advice
• Fluent professional English. French is highly desirable
• Experience in fraud consulting, fraud operations, fraud solution advisory or customer-facing roles with fraud technology providers would be particularly relevant