Customer Success Manager

Role Overview

The Client Success Manager is the dedicated point of accountability for a defined portfolio of WSG’s client accounts. This person owns the client relationship end to end — serving as the primary contact, the internal advocate, and the person responsible for ensuring every client feels like a partner rather than an account in a queue.

What You Will Do

The Client Success Manager is responsible for seeing through issues to resolution, building trusted, long-term relationships with key client stakeholders, and providing clients with honest, proactive communication.

Why It Might Be a Fit

The successful Client Success Manager is proactive by nature, brings solutions, not just problems, and is comfortable navigating internal teams and holding counterparts accountable without direct authority.

Requirements

• 4 to 6 years of experience in account management, client success, or operations
• Background in facility management, field services, or multi-site service operations strongly preferred
• Demonstrated ability to manage complex client relationships with multiple stakeholders
• Comfortable navigating internal teams and holding counterparts accountable without direct authority
• Strong communicator — written, verbal, and in front of clients in person
• Proactive by nature — brings solutions, not just problems
• Proficiency in CMMS platforms and third-party work order or client portals preferred
• Willingness to travel for client visits and new site onboardings as needed