Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will interact with existing and potential customers to provide outstanding customer experience, and process information in response to inquiries, interests, and requests about our services.

What You Will Do

Answer phones, respond to customer requests, sell services, enter account information, transfer calls, identify and resolve customer issues, follow up on inquiries, research billing issues, collect payments, and recognize trends in customer calls.

Why It Might Be a Fit

The ideal candidate will have a high school diploma or GED, 1 year of call center experience, an outgoing and positive attitude, knowledge of customer service principles, and computer literacy.

Requirements

• High School Diploma or GED
• 18 years or older
• Legally authorized to work in the U.S
• 1 Year of Call Center Experience
• Outgoing, exciting, positive attitude, task oriented
• Knowledge of customer service principles and practices
• Computer literate with the ability to learn customer service software applications
• Typing of 35 wpm
• Intermediate Microsoft Excel user skills
• Sales experience preferred
• Bilingual (Spanish OR Hmong) preferred

Benefits

• Competitive wages
• Health, Dental and Vision Insurance
• EAP-Employee Assistance Program
• HSA Employer Contributions
• Company Paid: Life Insurance
• Company Paid Parental Leave
• Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accident
• Legalshield/ID Shield
• 401K with Employer Match
• 10 days Paid Time Off (PTO) and 6 days of ESST
• 6 Paid Holidays
• Free Trash pick up within the Service area