Customer Experience Specialist

Role Overview

As a Customer Experience Specialist at Warp, you’ll be the frontline advocate for our customers and a deep product expert on the Warp platform. You’ll join our growing Customer Experience team and serve as the go-to person when customers need guidance, answers, or hands-on support.

What You Will Do

Own real-time customer engagement via chat, Slack, and email, resolve complex payroll challenges, develop deep product expertise, and partner with engineering on customer cases.

Why It Might Be a Fit

You’ll be a great fit if you’re genuinely curious about how products work, can translate complex issues into plain language, spot patterns in customer feedback, and take ownership of customer cases from first touch to full resolution.

Requirements

• 1–2+ years of customer support experience, ideally in a technical or product-forward environment
• Strong documentation and follow-up skills with meticulous attention to detail
• High customer empathy paired with sharp problem-solving instincts
• Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly
• Ability to manage multiple cases simultaneously without letting anything fall through the cracks

Benefits

• 100% Health Coverage
• 401(k) Matching
• Unlimited PTO
• Commuter Benefits
• Catered Lunch Daily
• Quarterly Offsites