Customer Success Manager

Role Overview

The Customer Success Manager will support customers and stakeholders in leveraging watchTowr technology, while also acting as a key execution resource across customer support, internal projects, and tooling.

What You Will Do

The role involves owning a book of customers, running onboarding and regular check-ins, managing inbound support tickets, tracking customer health signals, and supporting renewals and expansion opportunities.

Why It Might Be a Fit

Ideal candidates will have 2+ years of experience in customer success or project management, with a background in cybersecurity and experience engaging with business stakeholders.

Requirements

• 2+ years in a customer success or project management role
• Experience in cyber security industry (ideally Threat Intelligence and/or Offensive Security-type solutions)
• Experience engaging and interacting with business stakeholders in client environments
• Comfortable operating in an execution-heavy role with a mix of customer-facing and internal responsibilities
• Clear and concise communicator, both written and verbal, with strong listening skills and the ability to understand customer pain points
• Highly organised with strong time management skills and the ability to juggle multiple priorities simultaneously
• Self-driven and proactive, comfortable working independently while collaborating closely with senior CSMs and cross-functional teams
• Familiarity with in SaaS metrics and familiar with customer success tools is preferable (e.g., Gainsight, HubSpot, Intercom)

Benefits

• Competitive compensation
• Meaningful role in a company
• The best tools and powerful kit
• Endless opportunities
• Work with cyber security experts