Role Overview
The role is part of a team that helps people every day, supporting customers with billing, account questions, and payment plans. The team works in a fast-paced contact centre environment, solving problems and providing a great customer experience.
What You Will Do
You will support customers across a range of enquiries, including billing, account questions, payment support, and water and service enquiries. You will build strong communication, problem-solving, and customer service skills while working across phone and digital channels.
Why It Might Be a Fit
This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities. You will join a welcoming culture where people celebrate wins together, help each other through challenges, and genuinely enjoy coming to work.
Requirements
- Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
- Navigate multiple systems and applications while maintaining accuracy and attention to detail.
- Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
- Remain calm and focused under pressure while maintaining a high standard of service
- Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
- Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.
Benefits
- Starting salary of $76,156 plus super
- Comprehensive paid training and ongoing support
- Career progression and salary growth opportunities
- Flexible working arrangements including work from home options
- Free onsite parking and onsite gym facilities
- Active social club and employee events
- 17.5% leave loading
- Two wellbeing days each year
- Additional leave over Christmas
- Generous paid parental leave
- Long service leave eligibility after 3 years (pro rata)
To apply for this job please visit linkedin.com.
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