Product Operations Manager

Wati, an AI-Powered Customer Engagement Platform, is seeking a Product Operations Manager to connect strategy to execution and drive operational excellence across the product lifecycle. The ideal candidate will be an internal champion for AI-powered ways of working and will identify opportunities to reduce toil, accelerate decision-making, and multiply what each PM can accomplish.

Requirements

• Own the rhythms of the product org – quarterly & annual planning, roadmap reviews, and cross-functional syncs, townhalls, leadership cadences
• Identify friction in how product teams work and eliminate it: tooling, processes, templates, documentation, and anything that slows PMs down
• Build reporting infrastructure that keeps leadership informed on product performance, velocity & OKR progress — automating recurring reports wherever possible
• Use AI to synthesize customer feedback, support tickets, and research signals into concise insight briefs that reach the right PMs at the right time
• Own the product team’s core toolstack (Heap, Figma, Userpilot, Notion, Productboard, etc.) including AI features and integrations, and establish a single source of truth for documentation and decisions
• Be the product org’s resident AI expert — evaluating tools, building AI-powered workflows, and staying ahead of what’s useful and what’s hype
• Build and maintain a library of AI workflows, prompt templates, and playbooks that help PMs move faster across spec writing, research synthesis, competitive analysis, and ticket grooming
• Run training and onboarding to upskill PMs on AI-assisted ways of working, lowering the barrier to adoption across the team
• Act as the connective tissue between Product and GTM functions — managing the feedback loop and coordinating launch readiness with PMM and enablement teams

Benefits

• Competitive salary
• Stock options
• Comprehensive benefits package