Senior Product Operations Manager

Role Overview

We’re looking for a Senior Product Operations Manager to help shape how our product organization operates, makes decisions, and scales. You’ll work closely with Product and Engineering leadership to connect product strategy with execution, establish effective operating rhythms, build trusted reporting systems, and drive cross-functional alignment.

What You Will Do

You’ll own and continuously improve the product organization’s operating rhythms, including quarterly and annual planning, roadmap reviews, OKR tracking, leadership reviews, and cross-functional forums. You’ll also build and maintain trusted reporting systems, partner with Product and Data teams, and use data and evidence to challenge assumptions and support prioritisation discussions.

Why It Might Be a Fit

This is a key role in building a scalable and effective product operating model as Wati continues to grow. You’ll have the opportunity to influence stakeholders and senior leaders through structured thinking, evidence, and clear communication, even without formal authority.

Requirements

• 6+ years of relevant experience in Product Operations, Product Management, Strategy & Operations, Program Management, or a related role, ideally within a technology or SaaS environment
• Strong understanding of the product development lifecycle, product planning, prioritisation, and modern product management practices
• Demonstrated experience building, improving, and scaling operational processes across multiple teams
• Strong analytical capabilities, including experience defining metrics, building reporting frameworks, interpreting data, and translating insights into business recommendations
• Sound product and business judgement, with the ability to evaluate competing priorities, recognise trade-offs, and connect operational decisions to business outcomes
• Proven ability to independently identify problems, structure solutions, and drive initiatives through to completion
• Strong cross-functional stakeholder management skills, including the ability to challenge assumptions, resolve ambiguity, and influence senior stakeholders without direct authority
• Hands-on experience using AI and automation tools to improve workflows, productivity, or decision-making
• Familiarity with product and collaboration tools such as Jira, Notion, Confluence, Productboard, or similar platforms
• Excellent written and verbal communication skills, with the ability to present complex information clearly and facilitate effective discussions