Role Overview
This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR).
What You Will Do
Own the Renewal Process, Strategic Stakeholder Engagement, Deliver Value-Driven Conversations, Mitigate Churn Risks, Uncover Growth Opportunities, Collaborate for Success, Track & Report Progress.
Why It Might Be a Fit
2+ years of customer success experience with US market exposure, experience in consumer products in the ed-tech sector is a bonus, excellent written communication skills and impeccable grammar, working with CRMs such as Salesforce, Gainsight, or Zendesk.
Requirements
- 2+ years of customer success experience
- US market exposure
- Experience in consumer products in the ed-tech sector is a bonus
- Excellent written communication skills and impeccable grammar
- Working with CRMs such as Salesforce, Gainsight, or Zendesk
Benefits
- Health care benefits for you, your family, and your parents
- Healthy lunches, dinners, and a stocked pantry to snack on all day
- Investment in employee’s learning and development through books and courses
To apply for this job please visit linkedin.com.
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