Customer Success Manager, Mid-Market/Enterprise

Role Overview

The Customer Success Manager will work with a portfolio of customers to drive adoption, increase satisfaction, add revenue, mitigate risk, and identify customer needs. This position will also include coaching, mentoring, and supporting the team in teaching best practices.

What You Will Do

Manage a book of Priority Accounts, conduct comprehensive reviews of industry trends, and offer insights and guidance tailored to the customer’s competitive environment. Collaborate with departments to find solutions for customers and provide unique, actionable insights.

Why It Might Be a Fit

The ideal candidate will have 3+ years of CSM or Account Management experience, demonstrate Weave’s core values, and contribute to a positive work environment and team culture.

Requirements

• 3+ years of CSM or Account Management experience supporting Mid-Market and/or Enterprise customers
• Demonstrate Weave’s core values
• Contribute to a positive work environment and team culture
• Ability to demonstrate ethical behavior and decision making at all times
• Ability to work in a fast-paced environment while maintaining a friendly and professional demeanor
• Ability to build relationships with a wide variety of both customers and internal stakeholders
• Ability to function as a consultant for the customer and balance that with the needs of the business
• Excellent written and verbal communication skills
• Ability to handle multiple projects at once and prioritize each respectively
• Proactive problem solving skills

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Wellness programs
• Professional development opportunities