Role Overview
The CX Associate is responsible for creating a stellar experience for customers participating in WeaveGrid’s serviced utility programs. They will be directly responsible for triaging, answering, and resolving tickets, as well as summarizing and sharing feedback from customers.
What You Will Do
Respond to customer inquiries and requests over email and other channels, escalate specific issues, identify gaps in resources and content, document issues, gather and share insights on customer needs, and process customer incentives accurately.
Why It Might Be a Fit
You will be considerate, enthusiastic, and precise in your communications, and determined and methodical when investigating issues. You will have a passion for helping users, clear and succinct communication skills with technical concepts, and strong organization and structure in your work.
Requirements
- 1-2 years of experience in Customer Operations or Customer Support
- Familiarity with common customer service software platforms (like Zendesk) and common productivity tools (Gdocs, JIRA, etc.)
- Passion for helping users
- Clear and succinct communication skills with technical concepts
- Strong organization and structure in your work
- Basic proficiency in standard tools for data entry and tracking (like Excel / Gsheets)
- Experience with AI tools or agents is a nice-to-have
- Comfort working under conditions of ambiguity and loosely defined requirements
- A deep hunger for ongoing learning and personal growth
- A passion for decarbonization and reducing global climate risk
To apply for this job please visit linkedin.com.
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