Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will be responsible for managing and developing relationships with major corporate clients, ensuring an effective onboarding and adoption experience. The role involves coordinating implementation, training, and stakeholder involvement activities, with the goal of promoting optimal use of the solution and consolidating long-term relationships.

What You Will Do

Manage the onboarding and implementation process of the platform at corporate and enterprise clients, coordinate the initial configuration, activation of accesses, user training, and adoption of the solution, interact with stakeholders of various levels, support clients in integrating the solution into existing business processes and policies, define and implement customer adoption strategies, monitor the level of platform usage and identify potential areas for improvement.

Why It Might Be a Fit

The ideal candidate will have consolidated experience in Customer Success Management, Client Success, or Account Management roles, preferably acquired in B2B technology companies with SaaS business models, experience in managing corporate or enterprise clients and senior business stakeholders, solid knowledge of onboarding, implementation, and adoption processes for software solutions, ability to manage complex projects, coordinating multiple stakeholders and ensuring the respect of agreed-upon timelines and objectives.

Requirements

• Consolidated experience in Customer Success Management, Client Success, or Account Management roles
• Experience in managing corporate or enterprise clients and senior business stakeholders
• Solid knowledge of onboarding, implementation, and adoption processes for software solutions
• Ability to manage complex projects, coordinating multiple stakeholders and ensuring the respect of agreed-upon timelines and objectives

Benefits

• Salary: 50,000 – 70,000 + MBO
• Hybrid work mode