Development Operations and CRM Manager

Role Overview

The Development Operations and CRM Manager leads the systems, data, and operational infrastructure that grow philanthropic revenue and strengthen donor relationships at WellPower. This development operations role combines CRM administration, gift processing and reconciliation, fundraising reporting, and donor strategy support.

What You Will Do

Administer Virtuous CRM and Virtuous Raise, lead data governance, manage CRM users and permissions, maintain data hygiene, and partner with the Director of Philanthropy to build dashboards and produce revenue reports.

Why It Might Be a Fit

The ideal candidate brings both strong donor CRM expertise and meaningful nonprofit development experience, understands how effective systems strengthen fundraising results, and translates data into actionable recommendations for the Philanthropy team.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience
• 5+ years in nonprofit fundraising, development operations, or advancement services
• 3+ years as lead administrator of a donor CRM such as Raiser’s Edge NXT, Salesforce Nonprofit Cloud, DonorPerfect, or Bloomerang
• Demonstrated experience leading data governance, including data standards, SOPs, user permissions, and training, for a database shared by multiple teams
• Virtuous CRM and Virtuous Raise; building automated donor journeys or workflows; healthcare or behavioral health fundraising; project management tools such as Asana or Lucid (Preferred)

Benefits

• Robust benefits (visit https://wellpower.org/workplace-of-choice/ for complete overview)

Tagged as: CRM Administration, Project Management, Salesforce