Customer Operations Executive

Role Overview

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. The role involves resolving customer queries, building relationships, and gathering feedback to improve our offerings.

What You Will Do

Resolve customer queries, build and maintain relationships, gather feedback, escalate complex issues, track queries, engage in cold calling, and handle challenging customer interactions.

Why It Might Be a Fit

The ideal candidate will have impeccable communication skills, patience, and the ability to handle challenging customer interactions, with experience in customer support or a related field.

Requirements

• Minimum of 6 months of work experience in customer support or a related field
• Impeccable communication skills, both verbal and written
• Patience and the ability to handle challenging customer interactions
• Experience with CRM tools is a plus
• Basic proficiency in Excel/Google Sheets
• Active listening skills to understand customer needs
• Empathy towards customers to ensure a positive customer experience
• Strong email writing skills

Tagged as: Excel