Role Overview
Drive customer success by guiding new customers through the introduction of Paid Parking, showing them how to fully utilize the solution, and building long-term trust. Work closely with Commercial, Product, and Engineering to incorporate customer feedback into product development.
What You Will Do
Onboard new customers, identify problems early, and build partnerships. Proactively identify areas for automation or simplification to improve customer journey. Communicate clearly, even in difficult conversations, and advise customers strategically.
Why It Might Be a Fit
You will be a first point of contact, advice, and voice within the team. You will work closely with Commercial, Product, and Engineering to incorporate customer feedback into product development.
Requirements
- 2–4 years in Customer Success, Account Management, or in B2B customer service, ideally at a tech company with hardware relevance
- Customer-First-Mindset
- Analytical thinking
- Tech affinity
- Experience with Google Workspace, Airtable, or a CRM like Salesforce or HubSpot is a plus
- German on C2 level and negotiable English
Benefits
- Flexibility & self-responsibility
- Mobility on demand
- Ownership & design freedom
- Team culture & networking
- Productive environment
- Health & balance
- Top equipment & ergonomics
- Dress code? Your code
To apply for this job please visit jobs.ashbyhq.com.
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