Inside Sales Manager, Pipe & Fittings

Role Overview

The Inside Sales Manager/Customer Service Superintendent is a strategic, forward-thinking leader responsible for guiding a high-performing team through a period of transformation and growth. This role is ideal for someone who challenges the status quo, drives measurable results, and inspires teams to reach new levels of excellence.

What You Will Do

Lead a high-performing team of Customer Service Representatives focused on quotations and order management to drive customer satisfaction and retention. Provide ongoing coaching, professional development, and performance feedback to support continuous improvement.

Why It Might Be a Fit

This is a highly engaged, hands-on leadership role overseeing day-to-day operations and ensuring world-class customer service. The Superintendent will empower Customer Service Representatives with the tools, clarity, and coaching needed to deliver world-class service while supporting the evolving needs of the business.

Requirements

• Bachelor’s Degree in Business Administration or related field
• 10+ years of inside sales experience
• 5+ years of supervisory experience in a manufacturing or distribution setting
• 3+ years of demonstrated experience with building and supporting high-performing inside teams
• Experience working in a high-volume, fast-growth environment
• Demonstrated ability to lead teams, solve operational problems, and collaborate across departments
• Proven ability to drive continuous improvement initiatives that streamline workflows and elevate the customer experience
• Experience leading teams through process optimization, leveraging KPIs and cross-functional collaboration to deliver measurable improvements
• Strong understanding of SAP S/4 HANA
• Six Sigma Certification
• MBA

Benefits

• 4% 401k match plus 3% annual employer contribution
• Quarterly incentive plan up to 8%
• Fitness reimbursement
• Educational assistance
• Employee assistance
• Paid holidays