Customer Growth Lead

Role Overview

The Customer Growth Lead will sit at the centre of customer strategy, data, commercial performance, and delivery, connecting customer, behavioural, transactional, and channel insights to identify opportunities for growth and work across the business to bring those opportunities to life.

What You Will Do

The Customer Growth Lead will play a key role in ensuring decisions are informed by evidence and focused on creating better outcomes for both customers and the business, helping to attract new customers, deepen existing relationships, improve engagement, reduce churn, and better meet customer needs.

Why It Might Be a Fit

The Customer Growth Lead will work alongside teams across Product, Marketing, Digital, Data & AI, Finance, Risk, and our frontline channels, influencing priorities and helping shape where we invest our time and energy.

Requirements

• proven experience in customer growth, customer engagement, analytics, customer lifecycle management, personalisation, or customer strategy
• strong commercial acumen
• ability to connect insight with action
• confidence influencing senior stakeholders
• ability to facilitate conversations across multiple teams
• ability to tell compelling stories through data

Benefits

• visibility across the organisation
• opportunity to challenge thinking
• ability to make a tangible difference to both customer and business outcomes