Role Overview
As a Customer Success Manager at Momentus, you’ll be at the heart of our customers’ journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment.
What You Will Do
Align on strategic goals, facilitate smooth transitions, build strong relationships, develop expertise in solutions, identify upsell and cross-sell opportunities, communicate complex ideas, cultivate customer advocates, leverage data and analytics, and encourage self-service resources.
Why It Might Be a Fit
If you’re passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we’d love to see how you can help define the future of Customer Success at Momentus.
Requirements
- Previous experience using the Momentus Elite platform (formerly VenueOps by EventBooking) as an end user.
- Strong communication and interpersonal skills.
- Strong ability to translate product functionality into business value and best practice recommendations.
- Results-driven with a focus on customer satisfaction and retention.
- Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies, and customer requirements.
To apply for this job please visit recruiting.paylocity.com.
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