Customer Success Manager

Role Overview

At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service.

What You Will Do

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI.

Why It Might Be a Fit

Has relevant 2 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company. Has worked directly with small/medium/large enterprise customers. Should be open to aligning with the EMEA Timezone (1pm – 10pm).

Requirements

• 2 to 6 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
• Has worked directly with small/medium/large enterprise customers
• Prior experience of handling quota based account portfolio, handling customer negotiations and renewals
• Exemplary written and verbal communication skills to work along with global customers
• Passionate about solving problems by understanding customer needs
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success

Benefits

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• Uncapped incentives, bonus plans and opportunities to travel to meet global customers