Customer Success Manager

• Maintain a highly collaborative and positive relationship with the customers
• Ensure customers renew their contracts
• Discover and identify upsell/cross-sell opportunities to maximise customer growth
• Drive adoption and make sure customers use its full extent
• Helpcustomers plan and understand the best ways to utilise our products,based on their business needs by successfully onboarding them
• Understand customers’ business, use case, goals and identify opportunities to add value
• Accurately handle quotations, invoices, and license agreements.
• Support our customers and train them on services acquired based on their use case and goals set
• Identify, forecast, and proactively engage customers at risk
• Log client communication and document relevant activities in our CRM
• Provide and manage feedback to various internal customer teams to improve customer experience
• Gather feedback from customers and analyse data to identify best practices
• Workclosely with our Customer Support, Sales and Marketing Teams to ensurecustomers’ smooth transition from one team to another

Must Have
Requirements

• More than 2 years relevant work experience in client-facing/account management/sales roles preferably international
• More than 2 years relevant work experience in maritime and/ or shipping industry
• Excellent command of Microsoft Office Suite (Excel, Power Point)
• Excellent written and verbal communication skills
• Effective communication with non-technical people in order to familiarise themselves with technical solutions
• Above-average computer and internet skills
• Fluency in English is a must additional languages are advantageous
• Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
• Empathetic, positive attitude with a desire to help customers reach their goals
• Well-organised, with high attention to detail and ability to prioritise
• Experience in working with complex, multi-divisional, multi-geographical customers
• Exceptional communication skills and collaborative
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic, and with a can-do attitude
• Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
• Proactive mindset
• Working experience with a SaaS product
• Experience in using Salesforce CRM
• Understanding of data analytics tools

And these are some of the perks you receive when you join:

• Work in an international, dynamic and pleasant environment, at a growing company

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Tagged as: Data Analysis, Excel, Salesforce