Customer Operations and Fulfillment Engineer

About the role

This role serves as the primary interface between customers, account teams, manufacturing operations, and product management to manage end-to-end customer order fulfillment in a high-volume, high-mix semiconductor manufacturing environment. You will ensure accurate order execution, delivery commitments, shipment coordination, and revenue achievement.

Key responsibilities

• Manage customer delivery order fulfillment process from forecast, PO, manufacturing slot request, booking closure and shipment in a high volume high mix Fab operations

• Serve as primary interface with Operations Managers and coordinate communications of order shipment status and configuration changes between operations and account teams

• Work with Product Line Managers or Product Managers and Engineering to process Non-standard requests (NSRs) from customers

• Work in cross functional groups to translate customer sales orders into device delivery commitment within manufacturing business guidelines

• Communicate status and maintenance of commitments to customers, including source inspections

• Initiate customer requested inside lead-time change requests for approvals

• Prepare clean booking checklist (CBC) to ensure all booking requirements are complete

• Manage customer RMA communications process

• Escalate to management as needed to resolve booking or revenue issues

About you

• Bachelor’s Degree

• 4 – 7 Years experience

• Experience in semiconductor supply chain, order management, production planning, or customer operations within wafer fabrication or related manufacturing environments

• Customer support technical expertise and experience in Fab semiconductor high volume high mix delivery

• Knowledge of best practices and how own area integrates with others

• Ability to solve complex problems and take a new perspective on existing solutions

• Ability to explain difficult or sensitive information and work to build consensus

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