Senior Quality & After-Sales Strategy Lead

BYD SINGAPORE seeks an experienced professional to lead after-sales quality initiatives, defining KPIs for service, repairs, warranty, and customer satisfaction. The role includes auditing centers, driving root-cause analysis, and coordinating with HQ to address quality issues.

The candidate will shape the strategic roadmap for after-sales, analyze market trends, and define service-level strategies while collaborating with Sales and Engineering to feed insights into product improvements and

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