Lead Specialist, Customer Experience, P&B

Lead Specialist, Customer Experience, P&B

Responsible for end-to-end customer order management and delivering exceptional customer satisfaction, while fostering strong customer relationships and supporting the achievement of company revenue objectives.

Your key responsibilities

Administer day-to-day activities of customer order management including inputs for continuous improvement initiatives

Display a customer-centric attitude and proactively maintain strong customer relationships

Demonstrate self-sufficiency through utilizing various support systems/tools to research and resolve complex customer cases/issues

Ensure clean and accurate data management and analysis

Demand review (3mth scope)/planning (collaborative planning)- Customer input, priority lists, increase forecast ability

We offer

Unique career paths across health, nutrition and beauty– explore what drives you and get the support to make it happen

A chance to impact millions of consumers every day– sustainability embedded in all we do

A science led company, cutting edge research and creativity everywhere– from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next

Growth that keeps up with you– you join an industry leader that will develop your expertise and leadership

A culture that lifts you up– with collaborative teams, shared wins, and people who cheer each other on

A community where your voice matters –it is essential to serve our customers well

You bring

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration or a related field

At least 3 years of experience in supply chain, logistics or a related function, with more than 1 year of customer service experience

Strong customer-centric mindset with proven ability to build and maintain customer relationships

Strong analytical, problem-solving and root cause analysis skills, with the ability to manage complex issues independently

Proficient in Microsoft Excel and PowerPoint; experience with SAP Sales & Distribution (SD) and CRM systems is an advantage

Strong communication, stakeholder management and prioritisation skills, with the ability to manage multiple priorities and collaborate effectively across functions

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when wego beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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