Director, Business Operations

Your role at Dynatrace

The Director, D1 Operations, APAC is a senior regional leader responsible for designing, scaling, and operating a high‚Äëimpact post‚Äësales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‚Äësales teams operate with speed, consistency, governance, and measurable outcomes.

Key Responsibilities

• Serve as the primary operational partner to regional post‚Äësales leadership, ensuring global alignment of standards and priorities




• Lead, develop, and scale the regional D1 Operations team




• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables




• Operate as a hands‚Äëon leader, personally own high‚Äëimpact initiatives while demonstrating operational excellence to the team




• Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation




• Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling




• Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions




• Identify repetitive, high‚Äëvolume manual work performed by delivery teams and implement automation to eliminate it




• Apply AI‚Äëenabled approaches to improve throughput, governance, and data quality

What Will Help You Succeed

• 10+ years in post‚Äësales operations or business strategy roles in SaaS or enterprise software




• 5+ years of people leadership experience (or equivalent team‚Äëlead experience) with demonstrated coaching and talent development




• Experience supporting large‚Äëscale post‚Äësales organizations across both technical and non‚Äëtechnical functions




• Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization




• Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements




• Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders




• Deep analytical fluency with KPIs, dashboards, and executive‚Äëlevel reporting

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.




• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.




• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.




• You‚Äôll get to work at the forefront of innovation with Dynatrace Intelligence‚Äîthe industry’s first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what’s happening, why it matters, and what to do next‚Äî automatically.




• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

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