Foodmax seeks a seasoned Customer Lifecycle & Retention Manager to own the lifecycle strategy for a B2B fresh food platform. You will segment customers, build retention forecasts, and lead win-back campaigns to boost order frequency and loyalty.
Collaborating with Product, Sales, Supply Chain and Fulfillment, you will drive data-driven decisions using cohort and A/B analyses, SOPs for each stage, and proactive interventions to reduce churn.
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