Insurance Customer Experience Specialist

FWD Insurance in Singapore seeks a customer service professional to handle direct inquiries across phone, email, social media, and counter. You will deliver accurate, timely service and support policy servicing, renewals, and claims administration.

The role requires 1–3 years frontline customer service experience in insurance, with a positive attitude and the ability to work independently or in a team; insurance certifications are a plus. A Diploma or equivalent is preferred.

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