Estate Manager (Sales Planning)

What the role is

As an Estate Manager (EM) in the Sales Department’s Planning Section, you will drive operational excellence and enhance service delivery through data-driven insights and strategic planning.

What you will be working on

• Developing and maintaining comprehensive dashboards to monitor service standards and derive business intelligence
• Managing data analytics and responding to stakeholder data requests with accurate, timely insights
• Analysing housing trends to support evidence-based planning and service improvements
• Creating dashboards and presenting complex data in accessible formats for various stakeholders
• Preparing strategic recommendations and updates for Management through reports and presentations
• Contributing to policy reviews and public communications through research and analysis
• Driving continuous improvement initiatives to strengthen data transparency, reporting accuracy and operational accountability
• Supporting stakeholder engagement and public education initiatives
• May also be rotated to take on the role of a Customer Relations Manager (CRM), to deliver quality services to applicants and residents of HDB flats
• Administration and processing of sales applications, from registration of the application to issuing of keys
• Assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat
• Draft case reports/submissions for management’s consideration for deserving cases
• Day-to-day liaison with appellants / flat applicants, solicitors and relevant agencies on requests for housing assistance
• Perform the role of Duty Manager at the counters and attend to cases/issues escalated by our Customer Relations Executives
• Process Enhanced CPF Housing Grant applications from flat buyers

What we are looking for

• Good background in Estate Management, Statistics, Data Science, Communications or Social Sciences
• Strong analytical and problem-solving skills with proficiency in data analysis and visualisation tools
• Experience with programming languages for data analytics, automation and scripting (e.g. Python) or analytics platforms (e.g. SAS Viya, Tableau, Power BI) is advantageous
• A few years of managerial experience
• Strong personal integrity, responsible, and organised
• Proactive and curious individual with strong analytical and problem-solving skills
• Excellent interpersonal, negotiation and communication skills
• Versatile and resourceful
• Able to work independently and as a team
• A customer-service mindset and the ability to establish rapport with people at all levels

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.

Our team will contact you shortly!

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Tagged as: Data Analysis, Power BI, Python, Tableau