Customer Operations Executive – Sales & Customer Service

Key Duties and Responsibilities
Customer Service Support

Process customer orders accurately and in a timely manner within internal systems

Manage customer enquiries, quotations, and order status updates

Coordinate logistics activities, including shipment arrangements and delivery follow-ups

Liaise with internal teams to resolve order, delivery, or documentation issues

Maintain accurate customer and order records

Sales Support

Support sales team in preparation and coordination of customer visits

Track and follow up on opportunity pipelines and sales activities

Monitor and manage leads generated from exhibitions, campaigns, and other channels

Prepare basic sales reports and updates for internal review

Ensure timely communication between sales, customers, and internal stakeholders

REQUIREMENTS
– Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service
– Excellent verbal and written communication skills.
– Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
– Ability to adapt communication style to suit different customer interactions.
– Strong multitasking and task prioritisation abilities.

Tagged as: Pipeline Management, Salesforce