Retail Operations & Customer Experience Lead

HERMES MAROQUINERIE-SELLERIE (HMS) is seeking a Back Office Customer Service Manager in Singapore. You will manage customer services, complaints, and follow-ups using store IT tools, ensuring quality in all requests, reservations, and repairs.

You will partner with the sales team to optimise back-office processes, monitor performance, and train staff on new tools and procedures while maintaining strict internal controls and stock coordination.

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