Customer Operations Lead — Remote‑Eligible AI Platform

HUD is seeking a Customer Operations Lead to own the customer-facing work that AI cannot automate. You will manage activation and engagement systems as the implementation counterpart to GTM Engineers.

The role focuses on human-in-the-loop operations across data suppliers and enterprise buyers, ensuring smooth onboarding and ongoing support. You will handle contract and platform blockers, drive process improvements, and design lightweight workflows to reduce repeated issues.

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