Customer Success & Account Management Associate

About Hupo

We are an AI-native start-up building sales enablement products in the banking, financial services, and insurance industry; already trusted by dozens of enterprise customers (including Fortune 500 companies).

Role at a Glance

Title: Customer Success & Account Management Associate
Team: Customer Success & Account Management
Employment Type: Full-time
Location: Remote (APAC preferred)

Why This Role Matters

As Hupo continues to grow globally, keeping our customer and commercial operations running smoothly becomes increasingly important.

This role sits within the Customer Success & Account Management team, supporting the team across account management, customer operations, and commercial processes. You’ll help keep customer workflows organised, ensure follow-ups and deliverables stay on track, and support the team in managing and growing our enterprise accounts.

You’ll work closely with Account Directors, Customer Success, and other teams across Hupo, giving you broad exposure to how a fast-growing AI-native company manages enterprise customers.

What You’ll Do

• Account Administration: Maintain CRM records, account information, renewal timelines, pipeline tracking, and reporting.

• CRM & Systems: Support CRM automation, systems setup, integrations, and process improvements across customer and commercial workflows.

• Customer Operations: Support account planning, customer follow-ups, meeting coordination, action tracking, and other day-to-day account operations.

• Commercial Support: Assist with renewals, proposals, expansion opportunities, and other commercial activities across existing accounts.

• Documentation: Prepare proposals, contracts, client documentation, reports, and internal materials.

• Procurement & Coordination: Support vendor sourcing, quotations, purchase coordination, and other operational processes.

• Special Projects: Take on ad-hoc projects across Customer Success, Account Management, and the wider business.

What Success Looks Like

Within your first few months, you’ll:

• Become a reliable owner of recurring account and commercial processes.

• Keep customer and account workflows organised, accurate, and moving forward.

• Help the team stay on top of renewals, follow-ups, and account opportunities.

• Deliver accurate and timely support across multiple customer accounts.

You’ll also be expected to continuously:

• Maintain a high level of attention to detail and accuracy.

• Identify opportunities to improve processes and workflows.

• Take ownership of tasks from start to finish.

• Work proactively and independently, rather than waiting for instructions.

What We’re Looking For
Must-Haves

• 1-3 years of experience in sales operations, customer success, account management, business operations, or a similar role. Fresh graduates are welcome to apply.

• Excellent written and verbal communication skills in English.

• Strong organisational skills and attention to detail.

• Comfortable managing multiple priorities in a fast-paced environment.

• Proactive, resourceful, and willing to take ownership.

• Comfortable working independently and figuring things out in an ambiguous environment.

• Strong follow-through and the ability to keep track of multiple moving pieces.

Nice-to-Haves

• Experience with CRM tools or sales/account management processes.

• Experience supporting enterprise customers or commercial teams.

• Strong spreadsheet skills and comfort working with data.

• Experience working in a startup, scale-up, or B2B SaaS environment.

• Interest in startups, AI, or B2B SaaS businesses.

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