Customer Success Manager

Our client is one of the world’s leading business data platform, providing reliable data analytics and insights that empower organisations to make fact-based decisions. They’ve grown into a truly global company with a strong presence in major cities across Asia, Europe, and North America. They’re in a period of significant expansion, particularly across the SEA region.

This is a strategic, client-facing role where you’ll own the portfolio relationship and drive sustainable revenue growth through exceptional account management and client success.

The Role
You’ll be the primary relationship owner for a portfolio of enterprise clients across SEA, partnering closely with the sales team to identify expansion opportunities and deliver demonstrable value. Working across client lifecycles – from early adoption through to strategic partnership – you’ll be part of a lean, ambitious team tasked with scaling the business in a high-growth market.

Key Responsibilities

1. Portfolio Management & Growth
Own a defined client portfolio across SEA, with responsibility for retention, expansion, and revenue impact
Identify and develop upsell and cross-sell opportunities by mapping client data needs to platform capabilities
Collaborate with Sales Managers to convert strategic opportunities into measurable outcomes
Maintain detailed activity records and provide regular portfolio reporting

2. Client Partnership & Success
Serve as the trusted voice of the client internally – gathering feedback, identifying friction points, and escalating opportunities to cross-functional teams
Nurture relationships throughout the subscription lifecycle by consistently delivering outstanding client experience
Develop a deep understanding of each client’s business goals, market position, and decision-making processes
Proactively demonstrate the ongoing value and ROI of their subscription

3. Collaboration & Feedback Loop
Work closely with product, customer insights, and other cross-functional teams on engagement activities and client retention initiatives
Synthesise client feedback and market observations to inform product and service improvements

Ideal Candidate Profile
3–5 years in a customer-facing role (Account Management, Customer Success, Client Services, or equivalent)
Strong intellectual curiosity – genuine passion for understanding client businesses and market trends
Demonstrable track record in building and expanding client portfolios, ideally with measurable revenue growth
Experience working with enterprise clients across diverse industries or with syndicated research products
Naturally client-centric; you thrive on building meaningful, long-term partnerships
Organised, detail-oriented, and skilled at multitasking and prioritising across a complex portfolio
Self-motivated and collaborative – you’re equally comfortable working autonomously and as part of a high-performing team
Energised by fast-paced, agile environments where priorities shift and the business grows rapidly

This is your chance to be a key architect of our client’s growth in one of Asia’s most dynamic markets – where your account management directly impacts the bottom line and shapes how data-driven decision-making evolves across the region.

CEI: R1219292
EA License: 23C1501
Judobi (Singapore) Pte. Ltd.

Tagged as: Data Analysis