Senior Customer Experience & Case Manager

On Site Full TimeSingapore, SingaporeMinistry of Education

Ministry of Education in Singapore is seeking a Customer Service Executive/Senior Customer Service Executive within the Contact Centre to resolve complex and personalised enquiries from students’ education journeys through end-to-end case management with empathy.

You will engage customers across calls, emails and walk-ins, assess enquiries, and escalate as needed while leveraging AI-enabled tools to maintain service quality.

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To apply for this job please visit en-sg.whatjobs.com.


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